What if a price needs to be fixed or an order was executed that should not have? What should I do?
Because often C2 uses a market simulation to determine trade prices, it's possible we'll make an error. If you feel we've made a mistake in one of your trades, please fill out a trouble ticket and a member of our Customer Service Team will try to fix the problem quickly. You'll see a little "ticket" icon next to each trade or signal in your system. Click the ticket beside the trade that has the problem:
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My limit order was converted to market. Why?
By default, if we see a price get hit anywhere in the world, then we convert all your autotraders to a market order. This keeps everyone in sync. The downside of this is that during volatile periods, such as the exact market open, an order may be ...How to enter a stop loss / profit target order using Webtrader?
Using the Webtrader > Advanced tab, Stop Loss and Profit Target orders can be attached initially only. If you already have an open position, you can place a "StopLoss" or "Profit Target" order anytime using the method below: If Position is Long: ...AutoTrade Fill Algorithm - Convert limit order only when AutoTraders fill
You can choose that Collective2 should refuse to fill your limit orders until at least one real-life AutoTrader of your strategy is filled in his or her brokerage account. Which to choose? There is no "better" or "worse" choice. The best choice ...How do I change my subscription price? What if I want to grandfather existing subscribers?
Strategy Managers can change their price any time. To change your subscription price, follow these steps: Go to your System page Click the Manage button Click the Edit Strategy button Enter your new price in the field and Confirm Change Once you have ...What happens if a manual order is placed in my brokerage account that is AutoTrading?
Such orders are called "external" since C2 did not send them. If you place a manual order in your account from the broker's software, web site or over the phone, AutoSync will be disabled and an automated email will be sent to you to inform you of ...